Bilingual Customer Service Representative
Job Summary
To provide exceptional customer support, the remote Bilingual Customer Service Representative will manage inbound and outbound communications, resolve inquiries using web-based tools, and ensure a positive customer experience in a fast-paced environment.
Key responsibilities
- Handle and respond to all customer inquiries with professionalism
- Resolve issues on the first call by actively listening and communicating effectively
- Track call-related information for auditing and reporting purposes
Required qualifications
- Bilingual in Spanish and English
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
Complete Job Description
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