Bilingual Customer Service Representative

Job Summary

Providing superior customer service in a remote environment, the full-time Bilingual Customer Service Representative will coordinate claims and handle inquiries in both English and Spanish while meeting call center metrics and ensuring first call resolution.

Key responsibilities

• Coordinate claims and handle eligibility inquiries electronically and via telephone in both English and Spanish
• Meet established goals for call center metrics and ensure first call resolution through effective communication
• Document all customer interactions in the Customer Relationship Management (CRM) system and provide mentoring to other CSRs as needed

Required qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Excellent organizational, written, and oral communication skills in both English and Spanish
• Proficiency in navigating multiple computer screens and programs while assisting customers
• Must be 18 years of age or older with strong time management skills and the ability to work independently