Bilingual Customer Service Representative

Job Summary

To support a growing customer service team, the remote Bilingual Customer Service Representative will manage inbound and outbound calls, update policy information, and build strong customer relationships while ensuring a high-quality service experience.

Key responsibilities

• Handle inbound and outbound calls with professionalism and care
• Update policy information and ensure accuracy in systems
• Document interactions and collaborate with teammates to meet goals

Required qualifications

• High school diploma (college degree preferred)
• Strong communication skills with the ability to build rapport
• Solid PC skills, including experience with Windows and Microsoft Office
• Ability to learn quickly and adapt to changes positively
• Passion for customer service and problem-solving