Bilingual Customer Service Representative
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Job Summary
Seeking a passionate individual, the remote Bilingual Customer Service Representative (English/Spanish) will provide exceptional inbound customer support, assist with basic technical issues, and document information in databases while enjoying the flexibility of a work-from-home environment.
Key responsibilities:
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
Required qualifications:
- Fluency in both Spanish and English (reading, writing, speaking)
- 6+ months of experience in soft sales (upselling, telemarketing, etc.)
- 1+ year of customer service experience
- High school diploma or GED
- Must reside in the United States with a valid U.S. address
Complete Job Description
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