Bilingual Customer Service Representative
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Job Summary
As a Bilingual Customer Service Representative, the remote position will manage inbound and outbound communications, utilizing web-based tools to resolve client inquiries and ensure a positive customer experience.
Key Responsibilities
- Connect with customers via phone, email, chat, and social media to address their questions and concerns
- Calmly de-escalate issues and escalate interactions when necessary
- Track call-related information for auditing and reporting purposes while meeting defined sales objectives
Required Qualifications
- Bilingual in Spanish and English
- Minimum of 6 months customer service experience
- High School Graduate or GED
- Ability to type at least 25 words per minute
- Comfort with desktop computer systems and Windows operating systems
Complete Job Description
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