Bilingual Customer Service Representative

Job Summary

Providing compassionate support to healthcare members, the full-time Bilingual Customer Service Representative will manage billing inquiries and resolve complex issues for up to 70 callers daily in a remote setting.

Key responsibilities:

• Answer a high volume of calls, evaluating and responding to all aspects of billing inquiries
• Research and resolve complex billing issues and customer complaints to ensure full resolution
• Maintain compliance with HIPAA regulations and keep a tracking log of all patient contacts

Required qualifications:

• Bilingual in English and Spanish
• High school diploma or GED required
• 1+ years of experience in a call center handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting resolving customer concerns
• Knowledge of healthcare claims billing and eligibility processes