Bilingual Customer Service Representative

Job Summary

Providing compassionate support to callers, the full-time Bilingual Customer Service Representative will manage billing inquiries and resolve complex health care concerns remotely while handling up to 70 calls daily.

Key responsibilities

• Answer a high volume of calls, evaluating and responding to all aspects of billing inquiries
• Research, troubleshoot, and resolve complex billing issues and customer complaints
• Maintain compliance with HIPAA regulations and keep a tracking log of all patient contacts

Required qualifications

• Bilingual in English and Spanish
• High school graduate or GED required
• 1+ years of experience in a call center handling high volumes of inbound calls
• 1+ years of experience in a medical office or health care setting
• Knowledge of healthcare claims billing and eligibility processes