Bilingual Customer Service Representative

Job Summary

Providing compassionate support to members, the full-time Bilingual Customer Service Representative will handle up to 70 calls daily, addressing billing inquiries and resolving complex healthcare concerns in a remote environment.

Key responsibilities

• Answer a high volume of calls from patients, evaluating and responding to all aspects of billing inquiries
• Research, troubleshoot, and resolve complex billing issues and customer complaints to ensure full resolution
• Maintain compliance with HIPAA regulations while navigating the Quest Billing System and tracking patient contacts

Required qualifications

• Bilingual in English and Spanish
• High school diploma or GED required
• 1+ years of experience in a call center handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting resolving customer concerns
• Knowledge of healthcare claims billing and eligibility processes