Bilingual Customer Service Representative

Job Summary

Providing compassionate support, the full-time Bilingual Customer Service Representative will assist up to 70 callers daily with billing inquiries and health care concerns while working remotely during assigned 9-hour shifts between 8:30 AM and 8:00 PM ET.

Key responsibilities:

• Answer a high volume of calls, evaluating and responding to billing inquiries with clear explanations
• Research and resolve complex billing issues and customer complaints, ensuring full resolution
• Maintain compliance with HIPAA regulations while navigating the Quest Billing System and tracking patient contacts

Required qualifications:

• Bilingual in English and Spanish
• High school diploma or GED
• 1+ years of call center experience handling high volumes of inbound calls
• 1+ years of experience in a medical office or health care setting
• Knowledge of healthcare claims billing and eligibility processes