Bilingual Customer Service Representative

Job Summary

Resolving escalated customer inquiries, the remote Spanish-English Bilingual Customer Service Representative will manage incoming communications, conduct research to provide answers, and ensure exceptional customer experiences.

Key responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Manage escalated or complex calls to enhance customer satisfaction

Required qualifications

• 6 months or more of customer service experience
• High school diploma or equivalent
• Proficient written and verbal communication skills in Spanish and English
• Computer experience
• 15 mbps)