Bilingual Customer Service Representative
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Job Summary
To assist customers in connecting with insurance providers, the remote Bilingual Customer Service Representative will verify information over the phone, following a detailed script during short, fast-paced calls, and must be fluent in both Spanish and English.
Key responsibilities
- Verify customer information over the phone to facilitate connections with insurance providers
- Follow a detailed script to manage fast-paced calls efficiently
- Encourage customers to engage with licensed insurance agents by effectively overcoming objections
Required qualifications
- Bilingual fluency in Spanish and English
- Strong customer service skills to build rapport with clients
- Ability to navigate online systems while engaging with customers
- Experience in sales or a strong ability to encourage customer actions
- Comfortable with overcoming objections during customer interactions
Complete Job Description
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