Bilingual Customer Service Representative
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Job Summary
Fluent in both Spanish and English, the full-time Bilingual Customer Service Representative will work from home, assisting customers by answering inquiries, providing detailed information, and resolving concerns through various communication channels.
Key responsibilities
- Respond to inbound customer inquiries via voice and email, ensuring accurate information is provided
- Research and resolve customer issues using available resources while documenting all interactions according to quality assurance guidelines
- Meet productivity standards while maintaining a positive and professional communication style with customers
Required qualifications
- High School diploma or equivalent is required
- Minimum of 6 months experience in customer service, administrative, or telemarketing roles
- Fluency in Spanish and English, with excellent communication skills
- Ability to type a minimum of 20 words per minute
- Proficiency in using personal computers and familiarity with the Windows operating system
Complete Job Description
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