Bilingual Customer Service Representative

Job Summary

Seeking a dedicated Bilingual Customer Service Representative for a full-time remote position, who will manage incoming calls, utilize various computer systems to provide accurate assistance, and maintain detailed documentation while adhering to established procedures and quality standards.

Key responsibilities:

• Handle customer inquiries professionally and efficiently over the phone
• Investigate customer issues and provide accurate information using multiple applications
• Document interactions meticulously and perform follow-up calls as necessary

Required qualifications:

• High School diploma or equivalent (GED)
• Previous customer service experience in a professional, public-facing environment
• Strong computer skills, including the ability to navigate multiple applications
• Ability to communicate clearly and effectively in both English and Spanish
• Reliability and ability to maintain a consistent work schedule