Bilingual Customer Service Specialist
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Job Summary
To support the healthcare ecosystem, the full-time Bilingual Customer Service Specialist will assist clients and requestors with FMLA paperwork, ensuring excellent customer service and accurate communication while working remotely.
Key responsibilities
- Assist clients, patients, and requestors with the status of FMLA and disability paperwork requests
- Respond promptly to a high volume of customer inquiries via calls and emails, providing accurate information
- Maintain detailed and accurate notes of customer interactions in the Med-Release system
Required qualifications
- 1+ year of call center experience
- High school diploma or GED required
- Proficient computer skills, including Microsoft Office applications
- Ability to type at least 50 words per minute
- Previous medical industry experience preferred but not required
Complete Job Description
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