Bilingual Customer Service Specialist
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Job Summary
To support client communications, the remote Bilingual Customer Service Specialist will manage inbound and outbound inquiries in both Spanish and English, utilizing web-based tools to ensure a positive customer experience while meeting sales objectives.
Key Responsibilities
- Connect with customers via phone, email, chat, and social media to resolve inquiries and concerns
- Calmly de-escalate issues and escalate interactions when necessary
- Track call-related information for auditing and reporting purposes
Required Qualifications
- Bilingual in Spanish and English
- Minimum of 6 months customer service experience
- High School Graduate or GED
- Ability to type at least 25 words per minute
- Comfortable using desktop computer systems and Windows operating systems
Complete Job Description
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