Bilingual Customer Solutions Specialist
Job Summary
To support customer engagement, the full-time Bilingual Customer Solutions Specialist will provide exceptional customer experiences, educate clients on products, and resolve inquiries while working remotely with a flexible schedule that includes Monday to Friday and rotating Saturdays.
Key responsibilities:
- Deliver exceptional customer experiences through engaging conversations
- Educate customers on IGS products and services to drive sales and retention
- Navigate systems to provide accurate and timely resolutions to customer inquiries
Required qualifications:
- High school diploma or equivalent
- Fluency in both English and Spanish
- Two years of experience in a customer-facing environment preferred
- Basic knowledge of Windows, MS Office Suite, and Internet Explorer
- Strong interpersonal and conversational skills
Complete Job Description
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