Bilingual Customer Success Advisor
Job Summary
Proactively engaging with customers to enhance their experience and prevent churn, the full-time Bilingual Customer Success Retention Advisor will manage relationships, implement retention strategies, and identify upselling opportunities while working remotely.
Key responsibilities
- Engage with customers showing signs of churn risk and implement retention strategies
- Conduct satisfaction conversations to assess customer experience and identify areas for improvement
- Provide product support, manage payment issues, and handle account reactivations
Required qualifications
- Proven experience in customer success, retention, or account management
- Familiarity with CRM software such as Salesforce and Google Suite
- Fluency in Spanish to support bilingual US B2B clients
- Strong organizational and time management skills
- Ability to build long-term relationships with B2B clients
Complete Job Description
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