Bilingual Customer Success Manager
Job Summary
Fluent in both Spanish and English, the full-time remote Bilingual Customer Success Manager will develop trusted advisor relationships with enterprise customers, ensuring they maximize the value of their Atlassian solutions through strategic engagement and support.
Key responsibilities
- Develop and maintain trusted advisor relationships with C-suite executives and global teams to drive customer success
- Collaborate with customers and account teams to create and execute Customer Success Plans, including regular check-ins and Executive Business Reviews
- Engage customers to promote product adoption, mitigate churn, and provide feedback to improve service delivery
Required qualifications
- 3-7 years of experience in Customer Success or account management with enterprise SaaS products
- Proven ability to establish trust and guide outcomes with customer partners
- Experience using Success Plans and Business Reviews to align customer goals and success metrics
- Familiarity with Jira, Confluence, and JSM use cases and configurations
- Proficiency in Spanish for business and technical communication, with an understanding of the Latin American market
Complete Job Description
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