Bilingual Customer Support Agent
Job Summary
Providing first- and second-level support to users of Data Candy, the full-time remote Bilingual Customer Support Agent will assist clients by resolving issues, conducting follow-ups, and reporting on service statistics.
Key responsibilities
- Resolve incoming issues on first contact or within the same business day
- Conduct regular follow-ups with clients to address open tickets
- Report on service and support statistics on a daily and weekly basis
Required qualifications
- 2+ years of experience in customer support or a related field
- Fluency in French and English, with excellent verbal and written communication skills
- Strong troubleshooting skills to quickly diagnose and resolve customer issues
- Customer service mindset, with a passion for helping users succeed
- Ability to explain technical concepts clearly to clients
Complete Job Description
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