Bilingual Customer Support Consultant

Job Summary

Providing essential support to veterinary professionals, the full-time Bilingual Customer Support Consultant will manage customer inquiries, answer 50-70 calls daily, and resolve issues primarily over the phone in a remote environment.

Key responsibilities:

• Act as the liaison between customers and IDEXX laboratories, addressing inquiries and providing lab test results
• Quickly and effectively resolve customer issues and coordinate follow-up tests and sample pickups
• Maintain effective communication with clients to ensure timely and accurate information delivery

Required qualifications:

• Proven track record of providing exceptional customer service over the phone
• Fluency in both English and French, with strong verbal and written communication skills
• Associate's or Bachelor's degree in a computer-related or scientific discipline, or equivalent experience
• Strong computer and technical skills, with the ability to multitask in a fast-paced environment
• Experience in a veterinary practice, laboratory setting, or contact center environment preferred