Bilingual Customer Support Representative
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Job Summary
Providing exceptional support to clients, the full-time Bilingual Customer Support Representative will assist customers remotely from San Antonio, TX, by responding to inquiries and ensuring customer satisfaction through effective communication and problem-solving.
Key Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat
- Demonstrate a thorough understanding of products and services to effectively address client needs
- Maintain accurate documentation of all client interactions and collaborate with team members to improve service delivery
Required Qualifications
- Minimum of 1-2 years of experience in customer service or support
- Fluency in both English and Spanish
- Familiarity with CRM software and customer support tools
- Ability to work efficiently in a remote setting with minimal supervision
- Must be available to work flexible hours, including potential evenings and weekends
Complete Job Description
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