Bilingual Customer Support Specialist
Job Summary
Providing multi-channel support, the full-time Bilingual Customer Support Specialist will address inquiries, resolve billing issues, and assist users with the SuperPay solution in a remote capacity.
Key responsibilities
- Provide support via email, chat, and phone to carriers, drivers, shippers, and brokers
- Investigate and resolve billing concerns, including subscription management and invoicing discrepancies
- Assist users with payment processing issues and setup guidance related to the SuperPay solution
Required qualifications
- 2-4 years of experience in customer support, preferably in a SaaS or technical environment
- Spanish language proficiency required
- Experience supporting billing systems or payment platforms
- Familiarity with software troubleshooting practices and customer success strategies
- Willingness to work weekend shifts as part of the regular schedule
Complete Job Description
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