Bilingual Customer Support Specialist
Job Summary
Supporting English- and Spanish-speaking merchants, the full-time Bilingual Customer Support Specialist will manage inbound and outbound support calls, ensure payment equipment is correctly set up, and collaborate with internal teams to provide excellent service in a fully remote environment.
Key responsibilities
- Answer a high volume of inbound support calls and requests in both English and Spanish
- Deploy, install, and reprogram payment equipment for new and existing merchants
- Review merchant files in the CRM to confirm accurate setup and installation
Required qualifications
- Fluency in English and Spanish, spoken and written
- 2+ years of experience in a technical or customer support role
- 1+ years of experience in the merchant services industry
- Hands-on experience with point-of-sale (POS) systems is preferred
- An associate's degree or equivalent technical training is preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,085 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
