Bilingual Customer Support Specialist

Job Summary

Providing exceptional support in a high-volume environment, the full-time hourly Bilingual Customer Support Specialist will manage inbound and outbound member communications, assist with financial coaching inquiries, and ensure a seamless experience for members remotely.

Key responsibilities

• Handle a high volume of inbound and outbound calls, emails, and messages from members seeking financial coaching
• Connect members with appropriate financial resources and schedule coaching appointments as needed
• Maintain accurate member records and documentation while ensuring a professional and welcoming experience

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years of experience in customer service or a related role
• Fluent in English and Spanish, both written and verbal
• Strong organizational and time-management skills
• Ability to work independently in a remote environment while managing multiple communication channels