Bilingual Customer Support Specialist

Job Summary

Providing exceptional customer service, the full-time Bilingual Customer Support Specialist will handle inbound inquiries in both English and Spanish regarding funding, while collaborating with the Account Servicing Department in a remote environment.

Key responsibilities:

• Manage inbound customer contacts, addressing balance inquiries, payoff information, and general payment support
• Collaborate with internal teams to enhance customer satisfaction and meet departmental performance indicators
• Perform additional tasks such as document handling and validation as part of the Customer Support team

Required qualifications:

• Advanced fluency in English and Spanish, both verbal and written
• High school diploma or equivalent
• Experience in service and customer support roles is preferred
• Customer-focused with strong relationship-building skills
• Ability to adapt to a fast-paced environment and manage multiple tasks effectively