Bilingual Customer Support Specialist

Job Summary

Providing essential support to donors and event participants, the full-time Bilingual Customer Support Specialist will deliver exceptional service in both English and Spanish, managing inquiries and fostering engagement remotely.

Key responsibilities

• Resolve customer inquiries and technical issues across multiple systems, ensuring thorough documentation and first-contact resolution
• Deliver high-quality customer service by building rapport and neutralizing escalations to encourage ongoing engagement
• Assess and triage complex requests, escalating high-priority issues to appropriate support teams for timely resolution

Required qualifications

• High School Diploma or Equivalent; Associate degree preferred
• At least two years of business experience, ideally in customer service or technical support, with a minimum of one year utilizing bilingual English/Spanish skills
• Experience with Salesforce and online fundraising platforms is preferred
• Strong computer skills, including proficiency with Windows-based applications and a typing speed of at least 50 WPM
• Ability to work independently in a virtual environment and maintain a professional demeanor under pressure