Bilingual Dutch Member Support Specialist

Job Summary

Fluent in Dutch and passionate about wellness, the part-time Bilingual Dutch Member Support Specialist will provide exceptional customer service through email and phone support, assisting members in navigating their weight management programs while working remotely for 25 hours per week.

Key responsibilities:

• Serve as the brand ambassador for the Dutch market, managing member inquiries and ensuring prompt issue resolution
• Deliver a best-in-class support experience by actively listening and providing tailored recommendations to members
• Troubleshoot technical issues with digital tools and maintain expert knowledge of WeightWatchers programs and offerings

Required qualifications:

• Fully fluent in Dutch (written and verbal) with professional proficiency in English
• 5+ years of experience in high-volume customer service or equivalent
• Exceptional communication and interpersonal skills, including strong written empathy
• Proficiency in G-Suite, Microsoft Office, and web-based platforms (e.g., Zendesk, Salesforce)
• High school diploma or GED equivalent required