Bilingual Enrollment Specialist

Job Summary

To support a growing oncology care initiative, the full-time Bilingual Enrollment Specialist will engage with prospective members, educate them on services, and facilitate enrollment while making 80-100 outbound calls daily in a remote setting.

Key responsibilities

• Conduct outreach to eligible members, explaining the benefits of Thyme Care's program and assisting with enrollment
• Document member needs and preferences to ensure personalized care and support
• Participate in coaching sessions and apply feedback to achieve quality and productivity goals

Required qualifications

• Bilingual in English and Spanish
• Experience in sales or customer service roles, or recent college graduates with relevant experience
• Familiarity with technology such as Zoom, Google Suite, and Slack
• Ability to work in a private, quiet environment to maintain member confidentiality
• Strong listening skills and a member-first approach to service