Bilingual French Customer Care Representative
Job Summary
Fluent in both English and French, the remote Bilingual French Customer Care Representative will provide exceptional support for Rewards Programs, handling customer inquiries through various communication channels while ensuring timely and accurate service.
Key responsibilities
- Provide inbound helpdesk support for members and dealers, addressing issues related to user access, promotions, and site navigation
- Utilize digital and voice communication channels to respond to customer inquiries and document interactions in the call tracking system
- Maintain exceptional product knowledge and identify areas for improvement in the inquiry and concern resolution processes
Required qualifications
- Fluency in both English and French (oral and written)
- Six months of customer service or sales experience in a contact center environment is desired
- Understanding of dealership operations and processes is preferred
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook, etc.)
Complete Job Description
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