Bilingual French Customer Service Manager

Job Summary

Working fully remote, the Bilingual French Customer Service Case Manager will deliver exceptional customer experiences by guiding clients through the pre-purchase journey, resolving inquiries, and fostering long-term loyalty to a leading automotive brand.

Key responsibilities

• Build trust with customers by providing accurate product information and support throughout the pre-purchase process
• Manage inbound calls, emails, and chats professionally while efficiently resolving customer inquiries and concerns
• Document customer interactions and collaborate with internal teams to ensure timely issue resolution and overall satisfaction

Required qualifications

• High school diploma required; an Associate or bachelor's degree is preferred
• Bilingual in English and Canadian French (Fluent) with the ability to pass verbal and written assessments
• Minimum of two years of experience in customer service, call center, hospitality, public relations, or sales
• Experience in a luxury field (hospitality or brand product) is a plus
• Knowledge of the automotive industry is a plus