Bilingual French Customer Service Manager

Job Summary

Working fully remote, the Bilingual French Customer Service Case Manager will manage customer interactions, providing exceptional support and personalized solutions for a globally recognized automotive brand while fostering long-term customer loyalty.

Key responsibilities

• Deliver exceptional customer experiences by guiding clients through the pre-purchase journey and addressing inquiries across various communication channels
• Act as a liaison between customers, dealerships, and internal teams to ensure timely issue resolution and maintain customer satisfaction
• Document customer interactions accurately and participate in business initiatives to support departmental objectives

Required qualifications

• High school diploma required; an Associate or bachelor's degree is preferred
• Bilingual in English and Canadian French (Fluent) with the ability to pass verbal and written assessments
• A minimum of two years of experience in customer service, call center, hospitality, public relations, or sales
• Experience in a luxury field or knowledge of the automotive industry is a plus
• Typing skills of a minimum of 30 words per minute