Bilingual German Member Support Specialist
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Job Summary
As a part-time Bilingual German Member Support Specialist, the successful candidate will provide exceptional customer service through email and phone support, assisting members in navigating their wellness programs and achieving health goals while working remotely for 25 hours per week.
Key responsibilities:
- Serve as the brand ambassador for the German market, managing member inquiries and ensuring prompt resolution of issues
- Engage with members to build relationships, providing tailored support and motivation for their wellness journeys
- Troubleshoot technical issues with digital tools and the mobile app, delivering personalized solutions to enhance member experience
Required qualifications:
- Fully fluent in German (written and verbal) and professional proficiency in English
- 5+ years of experience in high-volume customer service or equivalent
- Exceptional communication skills, with a strong ability to convey empathy and build trust
- Proficient in G-Suite, Microsoft Office, and web-based platforms such as Zendesk and Salesforce
- High school diploma or GED equivalent required
Complete Job Description
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