Bilingual Health Care Representative

Job Summary

To support a fast-growing team, the fully remote Bilingual Health Care Customer Service Representative will manage inbound and outbound calls, resolve inquiries related to insurance and financial assistance, and process payments while adhering to client-specific protocols.

Key responsibilities:

• Handle calls to resolve billing and payment issues using established work queues
• Respond to patient inquiries professionally and thoroughly, ensuring compliance with relevant laws
• Monitor and enter payment arrangements while collaborating within a team environment

Required qualifications:

• 1+ years of experience in a call center or customer service role involving public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to thrive in a fast-paced, deadline-oriented environment
• Strong organizational skills with the capacity to manage multiple tasks simultaneously
• Bilingual candidates will provide additional support for bilingual calls