Bilingual Healthcare Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Bilingual Healthcare Customer Service Representative will manage inbound and outbound calls, addressing inquiries related to insurance, financial assistance, and payment processing in a fast-paced team environment.

Key responsibilities:

• Handle calls to resolve billing and payment issues while adhering to client-specific protocols
• Respond professionally to patient inquiries and provide thorough explanations of services
• Monitor and enter payment arrangements, ensuring compliance with applicable laws

Required qualifications:

• 1+ years of experience in a call center or customer service role with public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to thrive in a fast-paced, deadline-oriented environment
• Strong organizational skills and ability to manage multiple tasks simultaneously
• Bilingual candidates are preferred for providing additional support on calls