Bilingual Healthcare Customer Service Representative

Job Summary

Bilingual in Spanish and English, the remote Bilingual Healthcare Customer Service Representative will manage incoming customer communications, conduct research to resolve issues, and ensure compliance with HIPAA guidelines while working in a supportive and inclusive environment.

Key responsibilities

• Answer incoming communications from customers and provide timely assistance
• Conduct research to resolve customer issues effectively
• Maintain patient privacy in accordance with HIPAA guidelines

Required qualifications

• Bilingual in English and Spanish
• At least 6 months of customer service experience
• High school diploma or equivalent
• 15 mbps)
• Integrity in handling sensitive patient information