Bilingual Help Desk Technician
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Job Summary
Seeking a full-time Bilingual Help Desk Technician, who will provide Tier 1 support for technical issues related to software, hardware, and classroom technology, while working remotely and serving as the primary point of contact for students and faculty.
Key responsibilities:
- Diagnose and resolve technical issues through various support channels, ensuring timely assistance
- Create detailed tickets for customer interactions and collaborate with IT staff to manage unresolved issues
- Follow ITIL standards to prioritize service requests and escalate complex problems as needed
Required qualifications:
- High school diploma or equivalent
- Minimum of one year of experience in supporting personal computer hardware and software
- Ability to work in a remote environment with reliable internet access
- Familiarity with help desk software and ticket tracking systems
- Willingness to learn new technologies and work collaboratively in a team setting
Complete Job Description
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