Bilingual Hotel Support Specialist
Job Summary
To support the Program Operations team, the full-time Bilingual Hotel Support Specialist will manage hotel relationships, track performance metrics, and provide operational assistance while working remotely from specific states.
Key responsibilities:
- Monitor hotel progress toward Key Performance Indicators (KPIs)
- Provide hotels with resources and best practices for World of Hyatt benefit delivery
- Liaise with hotel operations to identify operational gaps and implement training initiatives
Required qualifications:
- Bilingual in English and Spanish, both written and verbal
- Knowledge of World of Hyatt programs
- Experience in hotel operations
- Preferred experience with GESA training and ServiceNow
- Proficiency with Microsoft Suite applications
Complete Job Description
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