Bilingual Intake Coordinator

Job Summary

To support a dynamic team, the remote Bilingual Intake Coordinator will manage the Intake team, ensuring timely collection and logging of client information while overseeing quality standards and preparing actionable pre-consultation notes.

Key responsibilities

• Coordinate the Intake team to ensure complete and accurate client information is logged within 24 hours
• Oversee deadline compliance and quality standards, reviewing team outputs for accuracy and process improvements
• Prepare actionable pre-consultation notes to equip consultants with essential client data

Required qualifications

• Prior experience leading or coordinating a team with a focus on quality and deadline compliance
• Proven ability to collect client information accurately and completely ahead of consultations
• Strong attention to detail and sound judgment for reviewing team work and identifying improvement areas
• Ability to manage multiple cases and maintain professionalism under pressure
• Flexible schedule availability to work various shifts as needed