Bilingual Intake Coordinator

Job Summary

Managing the referral intake process, the full-time Bilingual Intake Coordinator will ensure accurate documentation and tracking of referrals while communicating effectively with members, caregivers, and healthcare providers in both English and Spanish, all in a remote work environment.

Key Responsibilities

• Receive, process, and monitor referrals, ensuring all required information is complete and accurately entered into designated systems
• Track referrals from receipt to admission or final disposition, coordinating follow-up for any barriers to the initial visit
• Communicate status and requirements to internal and external partners, escalating issues as necessary to ensure timely resolution

Required Qualifications

• High school diploma or equivalent
• At least two years of experience in healthcare referral intake, patient access, or a related healthcare setting
• Bilingual fluency in English and Spanish
• Working knowledge of HIPAA and protected health information handling
• Proficiency with Microsoft Office and web-based healthcare systems