Bilingual Internet Support Specialist

Job Summary

Supporting customers with troubleshooting for wireless, fiber internet, and phone services, the full-time Bilingual Internet Support Specialist will deliver exceptional service, collaborate with internal teams for efficient issue resolution, and proactively follow up to ensure customer satisfaction, with the opportunity to work remotely from Kansas, Arizona, Tennessee, Oklahoma, or Missouri.

Key responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently
• Provide a consistently high level of service to existing customers
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes

Required qualifications

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role
• Demonstrated aptitude for technical troubleshooting
• Availability to work M-F 8a-5p during training and flexible hours thereafter
• Ability to work effectively in a collaborative, team-oriented environment
• Fluent in Spanish and English