Bilingual L1 Support Engineer
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Job Summary
Fluent in both English and Spanish, the full-time Bilingual L1 Support Engineer will provide technical assistance to end-users of Canvas, managing support tickets through various channels and ensuring timely resolutions in a remote setting.
Key responsibilities
- Manage support tickets via web-based systems, phone, or live chat for admins, faculty, staff, and students
- Troubleshoot and resolve end-user issues, documenting all actions taken in the ticketing system
- Act as a liaison between customers and Tier 2 Support for escalated issues, providing timely updates to users
Required qualifications
- Fluency in English and Spanish, both written and spoken
- Strong technical, troubleshooting, and analytical skills
- Proven ability to work independently in a fast-paced environment
- Experience handling client interactions professionally
- A sense of humor and positive communication style
Complete Job Description
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