Bilingual Licensed Customer Service Manager
Job Summary
Leading a team of licensed Customer Service Agents, the full-time Bilingual Licensed Customer Service Manager will enhance service operations and customer experiences remotely, focusing on team development, performance metrics, and process improvements.
Key responsibilities
- Lead, coach, and develop a team of 12-14 licensed Customer Service Agents to achieve performance goals
- Drive customer service performance by analyzing metrics and implementing improvement plans
- Resolve complex customer escalations while ensuring a high-quality customer experience
Required qualifications
- Property & Casualty (P&C) insurance license
- 3+ years of customer service experience, including 2+ years in a leadership role within the insurance industry
- Call center leadership experience
- Bilingual in English and Spanish
- Ability to thrive in a fast-paced, evolving environment
Complete Job Description
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