Bilingual Mandarin Customer Specialist

Job Summary

To deliver compassionate service to members, the full-time Remote Bilingual Mandarin Customer Experience Specialist will manage inquiries, resolve issues, and build connections with older adults and individuals with disabilities while working from anywhere in the U.S.

Key responsibilities

• Build caring connections with members by leading with empathy and respect during interactions
• Own each member interaction end-to-end, ensuring inquiries are resolved during the initial contact
• Deliver exceptional service by exceeding member expectations and documenting all interactions accurately

Required qualifications

• 2+ years of customer service, contact center, or member support experience, preferably in healthcare
• High school diploma or GED required; college degree preferred
• Bilingual in Mandarin Chinese and English
• Proficient in navigating multiple systems, including Microsoft Office and CRM solutions
• Demonstrated empathy and respect when working with older adults and individuals with disabilities