Bilingual Member Engagement Specialist

Job Summary

To engage and enroll eligible health plan members in supportive care services, the remote Bilingual Member Engagement Specialist will utilize telephonic outreach, educate members on service offerings, and provide ongoing customer service while achieving performance targets.

Key responsibilities

• Utilize telephonic outreach strategies to contact members and schedule clinical assessment visits
• Effectively communicate service offerings, address objections, and connect members to necessary services
• Maintain performance accountability around member enrollment and participation, achieving engagement targets

Required qualifications

• Minimum of three years of experience in outreach, contact center, or customer service, preferably in healthcare
• Bilingual in Spanish
• Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred
• Demonstrated ability to work in a matrixed environment
• Highly organized and self-driven with effective communication and presentation skills