Bilingual Member Flex Guide

Job Summary

Engaging fluently with members in both English and Spanish, the full-time Bilingual Member Flex Guide will provide empathetic support across various communication channels, assist with healthcare navigation, and adapt to changing workflows in a remote environment.

Key responsibilities

• Provide bilingual member engagement and support through calls, SMS, chat, and email while simplifying complex healthcare information
• Conduct proactive outreach in the member's preferred language to promote clinical programs and preventive screenings
• Maintain accurate documentation and adhere to HIPAA compliance while meeting productivity and quality standards

Required qualifications

• Professional, native-level oral and written fluency in both English and Spanish
• 1+ years of experience in a high-volume customer-facing role or fast-paced healthcare environment
• Exceptional interpersonal skills with a strong ability to connect across diverse communities
• Ability to simplify complex insurance and medical concepts in both languages
• Demonstrated adaptability to shifting priorities and comfort with AI-powered tools