Bilingual Member Services Agent

Job Summary

To support a healthcare organization, the full-time hourly Bilingual Member Services Agent will manage member inquiries, conduct assessments, and provide exceptional customer service remotely while promoting program offerings and ensuring compliance with healthcare standards.

Key responsibilities:

• Conduct outbound outreach to explain program benefits and assist with member enrollment
• Handle inbound calls to answer questions, assist with app navigation, and document member interactions
• Proactively resolve member concerns and escalate complex issues while maintaining service integrity and confidentiality

Required qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's Degree preferred
• Minimum 2-3 years of experience in a customer service or call center role, preferably in healthcare
• Fluent in verbal/written English and Spanish
• Proficiency in using CRM and ticketing systems
• Strong Wi-Fi connectivity to function in a remote-first environment