Bilingual Member Support Specialist

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Member Flex Guide will engage with members across various communication channels, providing empathetic support and guidance in navigating healthcare complexities while working remotely.

Key Responsibilities

• Engage with members in both languages to address inquiries, provide information, and assist with scheduling appointments
• Utilize AI tools to deliver accurate information and maintain thorough documentation of all interactions
• Adapt to shifting workflows and operational demands, ensuring high-quality service and compliance with regulations

Required Qualifications

• Professional, native-level fluency in both English and Spanish
• 1+ years of experience in a customer-facing role, preferably in a healthcare or contact center environment
• Exceptional interpersonal skills with the ability to connect across diverse communities
• Experience breaking down complex medical and insurance concepts into clear, actionable guidance
• Comfort with technology and AI tools, alongside the ability to manage multiple software platforms