Bilingual NSAH Shift Manager

Job Summary

To support high-quality services for the National Sexual Assault Hotline, the full-time Bilingual NSAH Shift Manager will oversee hotline operations, manage staff performance, and provide direct crisis intervention and emotional support remotely during morning shifts from Tuesday to Saturday.

Key responsibilities

• Supervise and manage NSAH staff, ensuring adherence to protocols and quality assurance of services
• Deliver ongoing training and coaching to support specialists, enhancing their crisis intervention skills
• Monitor hotline sessions and provide real-time guidance to maintain a trauma-informed environment

Required qualifications

• 2+ years of experience in crisis intervention services or related volunteer work
• Bachelor's degree or 4+ years of social service experience
• Willingness to work a non-traditional schedule, including evenings and weekends
• Comfort discussing issues surrounding sexual violence and addressing difficult staffing situations
• Successful completion of a criminal background check administered by RAINN