Bilingual Patient Access Agent

Job Summary

To support patient access needs, the full-time Bilingual Patient Access Agent will manage inbound and outbound calls, schedule appointments, and ensure accurate documentation in a remote call center environment, requiring Spanish-language proficiency and adherence to performance metrics.

Key responsibilities

• Handle patient intake and scheduling through high-volume calls, following established workflows and ensuring timely documentation
• Meet individual KPI benchmarks for call volume, productivity, and data accuracy while maintaining compliance with HIPAA regulations
• Proactively resolve scheduling barriers and guide patients toward solutions, participating in team operations and development activities

Required qualifications

• High School Diploma or equivalent; some post-secondary education in medical office-related coursework preferred
• Prior customer service experience in a contact center environment, managing a high volume of calls
• Proven success working with KPIs related to quality, adherence, and productivity
• Remote work experience with strong self-management and technical skills
• Bilingual, Spanish-language proficiency is preferred