Bilingual Patient Access Agent

Job Summary

To provide exceptional patient care, the full-time Bilingual Patient Access Agent will manage inbound and outbound calls, schedule appointments, and ensure accurate documentation in a remote, high-volume call center environment.

Key responsibilities

• Handle patient intake and scheduling by following approved workflows and maintaining timely documentation
• Meet performance benchmarks while ensuring compliance with HIPAA and safeguarding patient information
• Proactively address scheduling barriers and guide patients toward solutions through effective communication

Required qualifications

• High School Diploma or equivalent; some post-secondary education in medical office-related coursework preferred
• Prior customer service experience in a contact center environment, managing high call volumes
• Proven ability to work from KPIs and maintain professionalism in a fast-paced setting
• Bilingual proficiency in Spanish is preferred
• Familiarity with contact center platforms and EHR/scheduling systems is a plus